Frequently asked questions
Fabric Descriptions
JERSEY:
1. Threads jersey is a blend of 47.5% merino wool 47.5% tencel™ and 5% spandex. This wool is untreated and mulesing free.
Lightweight has an approximate 180gsm and is a very lightweight fabric with lots of drape. It is perfect for year around use and is a great companion for warmer weather. It can be used for everything from underwear to dresses and tops to trousers.
Heavyweight is a double ponte knit and has an approximate 375gsm. It is a thicker jersey and is reminiscent of a sweatshirt fabric but with a bit more polish. It is perfect for tops of all sorts.
2. Root jersey is a blend of 95% merino and 5% spandex. It comes is different weightsand is a great everything fabric. It can be used for all the clothing found at HumBird and is great for summer through winter. We especially like it for bras. This yarn is GOTS certified and schoeller method treated as an environmentally friendly easy care option.
3. Interlush jersey is a 100% wool jersey interlock that is untreated.
4. Ecos jersey is a 100% wool untreated double ponte made with mulesing free wool.
5. Everyday jersey is a 90% merino wool 10% spandex. The merino is made from Responsible Wool Standard wool. This wool is treated with a chlorine treatment to make it less susceptible to felting.
INTERLOCK:
There are 2 types of interlock at HumBird.
1. Classic is slightly thinner than rugged and is ideal for year around use for heavier trousers and pullovers.
2. All Around is the softest and only slightly less gsm than classic. It has a great drape and can be used for all types of clothing and is still thick enough to offer great protection over cloth diapers.
How do I care for my HumBird item?
Please visit our Care Page for more information
How does HumBird work?
HumBird clothing made using a small business model with a focus on being responsibly made from sourcing of the material to paying a living wage.
Here at HumBird all of your items are made by Dawn. From cutting to sewing it all goes through my hands to be sure every item is made with the utmost in detail.
Where do I find turn around times?
The turn-around time is found at the header on the homepage.
Ready to ship items ship within 48 hours for most countries. Please note that weekends do not count, only business days.
If you have any questions before ordering on when an item will ship please send an email to dawn@humbirdwool.com or contact us on Facebook (https://www.facebook.com/groups/HumBirdchatandBST/posts/4282896131776415?)
Once it has shipped when can I expect my item?
Travel times vary greatly based on country and time of year. Typically it arrives within 3 weeks. Please note that Israel post typically has the slowest processing time and often sits in customs for many weeks. USA and Canada typically take about 3 weeks. Items can, though rarely, take up to 6 weeks. Please note that I have no way to know where the items is until it is scanned (which is random).
What if my item was lost in the mail?
If you selected insurance during checkout please contact HumBird at dawn@humbirdwool.com (insurance requires 6 full weeks time from the email, or 6 weeks from the last scanned update) with your order number and tracking number. If an item is stolen a police report is required for a refund.
HumBird considers most items lost after 6 weeks of no movement but itis dependent on the country being shipped to. Insurance is null and void due to failure to pay import taxes and failure to pick up. For stolen packages a police report is required.
What is your return policy?
As items are custom made items are not eligible for returns. If there is an error in your item please contact Dawn.
Handmade to order
From start to finish your order is handmade with the utmost care.
Small Business Model
HumBird is committed to a responsible business model that focuses on responsibility to the future.
Fabrics Locally Created
EU Fabrics, Earth first, Animal first, Responsibly made
Community Driven
Interacting with our customers is the highlight of our day! Join our Facebook group.
